Aetna Paper EOBs no longer as of March 1!

Starting March 1, 2012, Aetna will no longer be mailing paper EOBs!  You’ll have to go on-line to print or view them yourself  – otherwise, you don’t know who or what a payment is for.  To do this, you’ll need to register with NaviNet at https://connect.navinet.net/enroll to gain access.  Once you register, make sure to follow-up to make sure you get registered since I have had lots of problems with this myself.  Aetna is also encouraging you to do EFT (direct deposit)…so very similar to ASH.  Basically, they’ve jumped on board with the paperless movement.  Although this is great, I still would like my EOB’s sent to me.  It doesn’t appear you have an option to opt-in to still receive the EOB’s either. So, be prepared.  March 1st will be here soon and it can take a couple of weeks to get registered…

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1 Response to Aetna Paper EOBs no longer as of March 1!

  1. Tracy Ye says:

    Thank you very much for this information. I faxed Aetna my EFT form (Electronic Funds Transfer Enrollment Form ) today. The form is much more friendly than 2011 version. The form has an option called “Navinet registration is complete” I am already in the Navinet network, so hopefully this time I will be enrolled in Aetna’s electronic payment system. I applied actually EFT on 2011, and got no reply. Today is my second time application.

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